MODULE 2:BUSINESS COMMUNICATION

Communication Test 2 Objectives (Testing your knowledge on Communication)

1. The following are strategies for effective oral business presentation EXCEPT:
a) Determine the purpose of the presentation
b) Know the occasion
c) No necessity to know your audience
d) Select the main ideas

2. Elements in the communication process include the following EXCEPT:
a) Message
b) Receiver
c) Sender
d) Body language

3. One of the answers below is false about barriers to effective business communication
a) inappropriate media
b) Restrictive environment
c) Effective listening
d) Distractions

4. Business communication can be improved by means of the following EXCEPT:
a) Poor listening
b) Creating lean, efficient message
c) Fostering open communication climate
d) Adopting audience-centered approach

5. One of the followings is not correct about the process of composing an effective written document
(a) Who are the audiences or receivers?
(b) What is the message?
c) All in the mind
b) Your reasons for writing

6. Business communication can be facilitated through the following EXCEPT:
a) Tool kit
b) Cellular phones
c) Videoconferencing
d) Teleconferencing

7. Elements of effective oral communication include the following EXCEPT:
a) Vocal quality
b) Style and pronunciation
c) Good microphone
d) Word choice

8. One of the following is not correct about causes of speech anxiety
a) Poor vision
b) Fear of criticism
c) Fear of the unknown
d) Fear of physical

9. One of the statements below is not correct about conducting meeting
a) You must maintain communication
b) You don’t need an agenda
c) You have to adhere to code of conduct
d) You must match method to purpose

10. Effectiveness in using telephone for business communication means that you have to
a) Limit social conversation
b) Give concise answers and listen attentively
c) Set specific time of the day as to when to make the call
d) Establish your objective why you make the call

11. Techniques of dictating include the following EXCEPT:
a) Gathering your facts
b) Speaking in clear, strong voice
c) Planning the message
d) Choosing your secretary

12. Individual listens for the following purposes EXCEPT:
a) Backstabbing
b) Interacting socially
c) Receiving information
d) Opinion giving

13. You can be more effective in receiving messages if you
a) Receive the message in the morning
b) observe the verbal and nonverbal cues
c) Focus your attention on the oral communication process
d) handling distractions

14. Face-to-face listening can be enhanced by
a) controlling emotions
b) being observant
c) Providing responses
d) interrupting the other person while he/she is talking

15. Bad listening habits include the following EXCEPT:
a) Faking attention
b) Over listening
c) Stereotyping
d) Paying attention to body language

16. Common errors in writing is
a) Wordiness
b) Responding
c) Interpreting
d) Receiving information

17. A standard parts of a business letter amongst others consist of
a) Heading or letter head
b) Date of letter
c) Salutation
d) List of text references

One of the above statements is incorrect. Please identify which one.

18. Parts of formal report comprise the following EXCEPT:

a) Your biodata
b) Preliminary section
c) Body
d) Supplementary section

19. The medium that is used most often for written communication for internal and external business associates or individual is the

a) Memorandum
b) Business letter
c) E-mail
d) Report

20. The following guideline provides you with the e-mail etiquette in order for you to become a good e-mail user in business communication

a) Use short line lengths
b) Never send angry messages
c) Use full caps only to emphasize a single word or two
d) All of these

Communications Test One

1. Communication is the process of
a. transferring knowledge.
b. listening actively.
c. sending and receiving messages.
d. writing effective messages.

2. Your ability to communicate effectively as a business professional gives both you and your employer benefits in
a. more efficient problem solving.
b. increased productivity.
c. enhanced professional images.
d. all of the above.

3. Communicating effectively yields all of the following benefits except
a. better responses from colleagues, employees, customers, and other stakeholders.
b. stronger business relationships.
c. decreased need for teams in the workplace.
d. stronger decision making.

4. Communication is effective only if your message
a. is understood.
b. stimulates action.
c. encourages the audience to think in new ways.
d. all of the above

5. Good communication skills are more important today than ever in history because of
a. advances in technology.
b. the need to manage vast amounts of information.
c. the growth of globalization.
d. all of the above

6. Good communication skills are vital today because
a. people need to adapt to a constantly changing workplace.
b. of an aging population.
c. there are multiple sets of generations in the workplace that have different methods of communication.
d. of the numerous kinds of media used to communicate.

7. One of the greatest challenges that communicators face in the new age of information is
a. effectively formatting their documents.
b. successfully analyzing their audience.
c. effectively catching their audience’s attention.
d. successfully editing for clarity.

8. Communicating in team-based organizations requires that you
a. listen well and understand how groups interact.
b. be assertive and take charge.
c. speed up the decision-making process.
d. all of the above

9. In the communication process all of the following occur, except:
a. the sender has an idea
b. the sender transmits the message
c. the receiver has an idea
d. the receiver decodes the message

10. When senders transmit a message, they must
a. select a communication channel.
b. choose a communication medium.
c. analyze the message, the audience’s location, the need for speed, and the formality required.
d. all of the above

11. When the receivers of a message respond in some way, they are providing ______ to the sender.
a. an evaluation
b. feedback
c. attention
d. an answer

12. Ethical communication is
a. not deceptive in any way.
b. designed to enhance public image.
c. a strategy for increasing profits.
d. a way to conceal errors.

13. Identify the characteristic that is not a part of ethical communication.
a. It includes all relevant information.
b. It is designed to hide some negative information.
c. It is true in every sense.
d. It is not deceptive in any way.

14. Which of the following is the best definition of ethics?
a. stealing someone else’s words or work and claiming it as your own
b. the accepted principles of conduct that govern a person or a group
c. the belief that one’s own culture is superior to others
d. predicting individuals’ behavior on the basis of their membership in a particular group

15. All of the following are examples of unethical communication practices except:
a. distorting visuals
b. using jargon
c. plagiarism
d. misquoting

TEST 3

1. Which of the following correctly lists the three-step writing process?
a. planning, writing, sending
b. planning, writing, revising
c. planning, writing, completing
d. planning, writing, designing the page

2. The first stage of the writing process includes
a. clarifying your purpose.
b. analyzing audience members.
c. gathering information.
d. all of the above

3. The main advantage of written media is that they
a. let you plan and control the message.
b. are more confidential.
c. allow for immediate feedback.
d. all of the above

4. One important element of basic e-mail etiquette includes
a. proofreading your message before sending it out.
b. using bullets and lists.
c. including headings on all e-mails.
d. capturing your readers’ attention.

5. When planning your bad-news message you should
a. adapt your medium and tone to your audience.
b. analyze how your readers will receive your message.
c. determine whether or not to send the message in the first place.
d. all of the above

6. When delivering bad news, you want to accomplish all of the following goals except:
a. to convey the bad news
b. to encourage questions and correspondence from the reader
c. to gain acceptance for the bad news
d. to maintain a good image for your organization

7. To create an audience-centered tone in negative messages, you should do all of the following except:
a. avoid accusing your audience
b. choose positive words
c. hide the bad news
d. use respectful language

8. Speeches and oral presentations are much like other business messages in that
a. they require similar planning.
b. the size of the groups to which they are delivered is similar.
c. the interaction between the audience and speaker is similar.
d. they deal with emotional or personal issues to a similar extent.

9. Analyzing your audience helps you
a. determine whether your audience is comfortable listening to the
language you speak.
b. remember to keep your speech or oral presentation short.
c. define your purpose.
d. prepare a detailed, informative outline.

10. When you prepare a speech or presentation, your first step involves
a. analyzing the situation.
b. choosing the right words.
c. planning the content, length, and style of your speech or presentation.
d. all of the above.